WAX MELTS FAQ
Q: How long do your wax melts last?
A: Each melt usually gives 6–12 hours of fragrance depending on the burner and room size.
Q: What wax do you use for your melts?
A: We use high-quality, clean-burning wax chosen for a smooth melt and beautiful fragrance release.
Q: How strong is the fragrance?
A: Our melts are created to be balanced, comforting, and noticeable without being overpowering.
Q: Are your wax melts safe for pets and children?
A: Yes — but as with all fragranced items, keep them out of reach of pets and children.
Q: Can I reuse a wax melt?
A: Yes — once the scent fades, simply replace it with a fresh melt.
Q: How do I remove used wax?
A: Allow the wax to cool slightly, then gently scoop it out or place a cotton pad in the burner to absorb it.
CANDLE FAQ’s
Q: How long do your candles burn?
A: Burn times vary by jar size, but each candle is crafted for a long, even, and clean burn.
Q: Why is my candle tunnelling?
A: Tunnelling happens when the candle isn’t burned long enough on its first burn. Always allow a full melt pool.
Q: How do I stop soot and smoking?
A: Keep your wick trimmed to around 5mm before each burn for a clean, steady flame.
Q: Are your candles safe to burn for long periods?
A: We recommend burning for 2–4 hours at a time, never exceeding 4 hours.
Q: What ingredients do you use?
A: Clean-burning wax, high-quality fragrance oils, and premium wicks carefully selected for performance.
Q: Why does my candle look frosty or uneven?
A: This is completely normal with natural wax and doesn’t affect the burn or scent.
Q: Are your candles pet and child safe?
A: Yes — but always keep candles out of reach and never leave them unattended.
ACCESORIES FAQ
Q: What are your candle mats made of?
A: Our mats are handmade and designed to protect surfaces while adding a cosy, stylish touch to your home.
Q: Are your bookmarks washable?
A: Crochet bookmarks should be spot-cleaned only to keep their shape and detail.
Q: What is a pocket hug?
A: A pocket hug is a small handmade keepsake designed to provide comfort, reassurance, and a reminder that someone cares.
Q: Are the crochet accessories handmade?
A: Yes — every crochet item is handmade by our skilled maker (Sonia’s mum), making each piece unique and special.
Q: Do I need a wick trimmer?
A: Wick trimmers help maintain a short wick for a clean burn and prevent soot or mushrooming.
Q: What does a candle snuffer do?
A: A snuffer extinguishes the flame gently without blowing, reducing smoke and preserving the wick.
Q: Can I bundle accessories with candles or melts?
A: Yes! We offer bundle options and gift sets, especially during seasonal launches and events.