Privacy Policy
At Wisdom of Light, we are committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, and protect your information.
Who We Are
This website is operated by Wisdom of Light, a small UK-based business creating hand-poured candles, wax melts and handcrafted accessories.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details provided on our website.
The Information We Collect
When you place an order, contact us, or choose to sign up for marketing emails, we may collect personal information such as your name, email address, billing address, shipping address and order details.
We only collect the information that is necessary to provide our products and services to you.
How We Use Your Information
Your information is used to process and fulfil your orders, communicate with you regarding your purchase, and provide customer support where needed. If you choose to opt in to marketing communications, we may also use your email address to send updates, offers or news about Wisdom of Light. You can unsubscribe from marketing communications at any time.
Lawful Basis for Processing
Under UK GDPR, we process your personal data where it is necessary to fulfil a contract, such as completing and delivering your order. We may also process data where you have given consent, such as subscribing to marketing emails, or where we are legally required to retain certain records for accounting and regulatory purposes.
Sharing Your Information
We only share your personal information where it is necessary to operate our business effectively. This may include trusted third parties such as payment providers, delivery services, and the website or email platforms we use to manage our store.
We never sell, rent, or trade your personal data.
Data Retention
We retain personal data only for as long as necessary to fulfil orders and meet legal, accounting, and tax obligations. Once this period has passed, data is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request corrections if any information is inaccurate, request deletion where appropriate, and withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us and we will respond as soon as possible.
Cookies
Our website uses cookies to ensure it functions properly and to improve your browsing experience. Cookies may help us understand how visitors use our website so we can continue to improve it.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please get in touch and we will be happy to help.